Solutions Lead, International Upmarket

The role

The Solutions Lead owns the technical side of International upmarket deals for restaurant groups with 16 to 500 locations. This person runs tailored demos and labs, architects solutions, and leads security and compliance reviews to ensure successful go-lives.

What you will do

• Run tailored demos and labs for multi-stakeholder buying groups
• Build and maintain lab environments and track issues
• Own technical outcomes through customer go-live
• Architect solutions for multi-location groups within existing stacks and payment rules
• Lead security, IT, and compliance reviews including vendor questionnaires and RFPs
• Write business requirement documentation for product and engineering
• Present product roadmaps to executive and IT audiences
• Partner with sales to build business cases and translate technical fit into outcomes
• Design and document workarounds for complex gaps
• Build relationships with customer IT leads and operations owners

Required qualifications

• Elite demo and lab track record with multi-stakeholder buying committees
• Ability to build and maintain own demo and lab environments
• 7+ years in solutions architecture, solutions engineering or technical consulting
• At least 4 years supporting mid-market or enterprise deals with 6 to 12+ month cycles
• Experience in hospitality, retail or payments technology serving multi-location operators
• Experience taking complex deals through lab or pilot to go-live
• Integration fluency in REST APIs, webhooks, authentication and data flows
• Ability to read API docs and sketch architecture on a whiteboard
• Security and compliance fluency in PCI DSS scope and privacy regimes (UK GDPR, PIPEDA, Australian Privacy Act)
• Ability to provide a sanitized requirements doc, solution design or BRD to the interview
• Executive presence with C-suite and IT leaders
• International experience across more than one market or regulatory regime

Nice to have

• Hands-on experience with enterprise POS or hospitality platforms in these markets
• ERP, HR or workforce management integration experience
• MEDDPICC

Benefits

• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits

Before you apply

• In the interview, you will run a demo and walk through a lab run end to end
• Bring a sanitized requirements doc, solution design or BRD to the interview

About the company

Toast creates technology to help restaurants and local businesses succeed in a digital world. Toast International is building its upmarket business across the UK & Ireland, Canada, and Australia.