Principal Product Manager, Kitchen Commercial Lead

The role

You will own and drive the Kitchen Display System (KDS) product strategy, including enterprise workflows, data differentiation, and the agentic AI roadmap. You will work with large restaurant groups to translate complex workflow requirements into scalable product decisions.

What you will do

• Own and drive the KDS product strategy
• Define where agentic AI creates real value in the kitchen
• Build the investment case to pursue high-leverage AI bets
• Own KDS delivery end-to-end by working with large restaurant groups
• Lead the KDS kitchen data strategy
• Shape and validate the business case for the next-generation KDS strategy

Required qualifications

• Proven experience defining and owning product strategy for a complex, operationally critical product
• Creative and strategic ability to identify and drive new bets
• Curiosity and a point of view on AI and agentic product opportunities in operational environments
• Track record of working directly with enterprise customers
• Strong instincts for the SMB operator
• Executive presence to drive alignment across engineering, design, enterprise customer success, sales, and product leadership

Nice to have

• Experience that spans hardware and software
• Experience in food & beverage

Benefits

• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits

About the company

Toast creates technology to help restaurants and local businesses succeed in a digital world. The company helps business owners operate, increase sales, engage customers, and keep employees happy.