Director Of Product, Onboarding, Hardware & Supply Chain

The role

You will own the vision, roadmap, and outcomes for onboarding, hardware, and supply chain systems. You will lead a team of product managers and BSAs to deliver scalable solutions across Salesforce, NetSuite, and related platforms.

What you will do

• Set the multi-year vision and roadmap for Onboarding, Hardware & Supply Chain systems.
• Build, coach, and grow a team of product managers and analysts.
• Partner with senior leadership to translate business needs into scalable system solutions.
• Work with upstream and downstream BTT teams and R&D to align roadmaps and manage dependencies.
• Establish the team's product operating model using outcome-based goals.
• Own the hardware order experience, inventory systems, 3PLs, and Onboarding systems.
• Maintain and manage the project funnel and prioritize functional streams.
• Drive enhancements, integrations, and automation across Salesforce and NetSuite.
• Lead evaluation and implementation of new supply chain and hardware technologies.
• Establish KPIs to track system adoption, stability, and efficiency.

Required qualifications

• 10+ years of experience in Product Management, Business systems, or Supply Chain/Enterprise Systems, including system implementation, platform integration, and transformation.
• 5+ years in leadership roles with proven ability to build and lead high-performing teams.
• Experience with Salesforce, NetSuite, TMS/3PLs and Order Management systems required.
• Demonstrated skill in systems analysis, including root cause analysis and process modeling/systems design methodologies.
• Proven experience driving large-scale supply chain, hardware, or enterprise system implementations, migrations, or enhancements.
• Proficient in how applications share data and communicate.
• Exceptional stakeholder management, influence, and negotiation skills.

Nice to have

• Experience with customer support platforms (Salesforce Service Cloud, Amazon Connect, etc.)
• Experience in high-growth, global companies.
• Experience with vendor management, contract negotiation, and budget ownership for enterprise platforms.
• Experience with 3PL/logistics partners, returns (RMA) or asset management.
• Familiarity with emerging technologies in supply chain and hardware operations (AI/ML, automation, analytics tools).
• Track record of success presenting to senior executives.
• Ability to thrive in a fast-paced, dynamic environment.

Benefits

• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits

About the company

Toast creates technology to help restaurants and local businesses succeed in a digital world. They help business owners operate, increase sales, engage customers, and keep employees happy.