Senior Trader Onboarding Operational Readiness Analyst

The role

The Senior Trader Onboarding Operational Readiness Analyst executes quality assurance governance and monitors SLA performance. This person will audit IDV, Sanctions, and CIP operations while building frameworks to scale into KYC and EDD regulated spaces.

What you will do

• Execute daily audit sampling across IDV, Sanctions, and CIP cases.
• Track, analyze, and report on SLA attainment and queue performance metrics.
• Establish operational readiness infrastructure, QA scoring models, and testing protocols for KYC and EDD.
• Serve as the primary operational liaison to the Compliance organization.
• Author, maintain, and audit Standard Operating Procedures, job aids, and training modules.
• Analyze Sanctions and IDV screening match rates and vendor performance.
• Recommend and validate logic refinements for automated screening tools.
• Own operational readiness checklists for vendor tool enhancements and product feature releases.
• Conduct User Acceptance Testing (UAT) with IDV vendors and Product/Engineering teams.
• Categorize quality defect trends and lead monthly calibration sessions.

Required qualifications

• 2-4 years of direct experience in Quality Assurance, operational readiness, compliance testing, internal audit, or risk operations within fintech, digital brokerage, or financial institutions.
• Familiarity with current-state IDV, CIP, and Sanctions screening workflows.
• Working knowledge of regulated KYC/AML and EDD frameworks.
• Practical experience using QA scoring tools and screening vendor platforms.
• Experience helping design, document, and operationalize new procedures, training programs, or quality frameworks for scaling teams.
• Ability to analyze complex compliance policies and translate them into operational procedures and training materials.
• Capability to conduct root-cause error analysis and evaluate SLA performance data.
• Exceptional written and verbal communication skills.

Benefits

• Seven Company-paid Holidays
• Generous Family Leave
• Paid time off is front-loaded
• 401(k) matching
• Health, dental, and vision insurance
• Bonus for taking 5 consecutive days of vacation
• Food and groceries budget
• Contributions towards health and wellness

About the company

Topstep is an engaging working environment that ranges from fully remote to hybrid. They foster a culture of collaboration by keeping cameras on during meetings and maintaining a robust Slack environment.