Senior Manager, Trader Onboarding & Identity Operations

The role

The Senior Manager, Trader Onboarding & Identity Operations is a strategic leader in the Trust & Resilience department. This person will own the end-to-end operational execution of the Trader Identity Onboarding program and supervise a specialized team.

What you will do

• Recruit, hire, train, and develop a high-performing team.
• Plan workforce and staffing needs to align with company growth.
• Define strategic objectives and track performance metrics.
• Evaluate fraud risk systems, policies, and operational procedures.
• Analyze identity alerts and transactional signals to identify risk patterns.
• Ensure adherence to financial and industry compliance standards.
• Partner with Product, Engineering, and Legal to optimize workflows.
• Direct the lifecycle execution for trader verifications.

Required qualifications

• 7 + years of progressive leadership experience in fintech, prop trading, digital brokerage, or regulated financial services operations.
• Deep hands-on expertise in Identity Operations, IDV, CIP, KYC/AML, and Sanctions frameworks.
• 3 + years of direct experience hiring, building, and managing teams in high-volume, regulated operational environments.
• Demonstrated track record of evaluating fraud risk systems and analyzing complex fraud data.
• In-depth working knowledge of global compliance standards including AML/BSA regulations and OFAC sanctions frameworks.
• Proven ability to collaborate with Product & Engineering, Trader Research & Analytics, Legal Counsel, and external payment processors/issuers.
• Expertise in capacity planning, setting operational KPIs, conducting QA reviews, and leveraging operational data.
• Exceptional written and verbal communication skills.

Benefits

• Seven Company-paid Holidays
• Generous Family Leave
• Paid time off is front-loaded
• Competitive 401(k) matching
• Health, dental, and vision insurance
• Bonus for taking 5 consecutive days of vacation
• Food and groceries budget
• Contributions towards health and wellness

About the company

Topstep is an engaging working environment that ranges from fully remote to hybrid. They foster a culture of collaboration by keeping cameras on during meetings and maintaining a robust Slack environment.