Observability Technical Product Line Manager

The role

The Product Line Manager will lead the strategy, roadmap, and lifecycle management of the Observability Platform. This platform supports retail commerce infrastructure including POS systems, self-checkout devices, store edge infrastructure, and cloud services.

What you will do

• Define and evolve the product vision and strategy for the Observability Platform.
• Identify opportunities to deliver telemetry-driven operational intelligence.
• Translate customer needs and operational challenges into scalable platform capabilities.
• Align the observability platform strategy with broader edge computing, cloud platform, and retail infrastructure initiatives.
• Own the full product lifecycle including strategy, roadmap development, prioritization, release planning, and lifecycle management.
• Define the platform capability roadmap including telemetry collection, data processing, analytics, visualization, and automated response mechanisms.
• Collaborate with engineering teams to define and evolve the architecture.
• Ensure the platform supports high-volume telemetry ingestion across large fleets of retail devices and systems.
• Define product capabilities that enable AI-driven operational intelligence.
• Work with engineering and data teams to enable machine learning models that analyze telemetry data.

Required qualifications

• Bachelor’s degree in computer science, Software Engineering, or related technical field
• 7+ years of experience in product management, platform engineering, or technical product leadership
• 3+ years managing platform or infrastructure products
• Experience with observability platforms
• Experience with telemetry systems
• Experience with distributed systems
• Experience with cloud infrastructure
• Familiarity with AI-driven operational analytics including anomaly detection for operational metrics, predictive infrastructure monitoring, machine learning applied to telemetry data, operational data

Benefits

• Hired directly by Toshiba and 100% under payroll
• Benefits of the law (IMSS, INFONAVIT)
• Life insurance, major medical expenses with dental and visual coverage for the employee and direct family members
• Minor medical expenses insurance
• Savings fund for employees, capped at the limit of the law
• Grocery coupons
• Pension plan
• 30 Christmas bonus days
• 12 days of vacation plus 6 floating days

About the company

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer.