Product Manager II - Agentic Platform

The role

The Product Manager will unify and scale an agentic AI platform. This role involves writing specs, working with engineering to launch capabilities, and gathering user feedback to shape the roadmap.

What you will do

• Own the shared platform backlog across intelligence, knowledge services, developer platform, and agent fleet.
• Write clear product requirements and specs.
• Partner with Engineering/Architecture on platform structure and feasibility.
• Support execution of the governance model for agent build, review, and release.
• Ship curated workflows, skills, reference patterns, and onboarding documentation.
• Use the platform and prototype requirements to drive adoption.
• Gather feedback and usage signals to inform the roadmap.
• Build instrumentation and reporting for platform KPIs.

Required qualifications

• Bachelor’s degree with 10+ years of experience, or equivalent combination.
• 5-8 years of product management experience.
• Working familiarity with agentic AI concepts (tool use, retrieval/RAG, multi-agent orchestration, agent evaluation).
• Ability to write clear product requirements and specs, and to prioritize a backlog.
• Technical fluency to work with engineering on APIs and platform architecture.
• A builder's instinct to use tools and prototype.
• Experience supporting an internal-facing product, or a strong interest in internal/platform product work.
• Comfortable operating with ambiguity.

Nice to have

• Prior exposure to RAG, LLM-based assistants, or agent frameworks in a shipped product.
• Familiarity with evaluation, tracing, or observability for LLM and agent systems.
• Familiarity with DORA metrics or platform-engineering measurement concepts.
• Experience instrumenting a shared service and building the reporting people actually use.
• Experience with a platform serving both internal teams and external customers.
• Exposure to usage metering, cost attribution, or internal chargeback for a shared service.
• Experience in retail technology or another vertical with SaaS/on-prem hybrid constraints.
• Exposure to working with Legal/Compliance on data-rights or AI risk questions.
• Experience supporting an internal tool or platform used by other teams.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

About the company

Toshiba Global Commerce Solutions is a billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions. They are a world's installed market share leader in in-store solutions.