Platform Performance & Resilience (AI-Enabled) Engineer

The role

This is a hands-on architecture role responsible for leading performance, scalability, and resilience engineering across a distributed platform. The person will engage with customers and internal teams to define performance expectations, drive testing strategies, and leverage AI to scale validation.

What you will do

• Engage with customers to define performance expectations, scale targets, and operational constraints.
• Translate business requirements into performance models and test plans.
• Provide guidance on system behavior under peak loads and transaction volume.
• Define and lead platform-wide performance testing using k6.
• Design realistic load models reflecting POS behavior and cloud interactions.
• Lead the design of virtualized environments simulating production-scale behavior.
• Build and evolve simulators for store workloads and transaction flows.
• Own infrastructure sizing models used in customer Statements of Work.
• Define system behavior under failures, degraded dependencies, and partial outages.
• Use AI-driven systems to generate and evaluate performance and resilience scenarios.

Required qualifications

• 5 + years of software engineering experience with a focus on distributed systems.
• Proven experience in performance engineering and scalability architecture.
• Hands-on experience with k6 or similar performance testing tools.
• Experience designing and executing load, stress, and scalability tests.
• Strong background in capacity planning and infrastructure sizing.
• Experience working directly with customers on performance and system behavior.
• Deep understanding of distributed systems patterns: concurrency control, latency management, retries/backoff, circuit breakers.
• Experience with cloud-native systems (AWS, GCP, or Azure) and Kubernetes.
• Strong debugging and performance analysis skills.

Nice to have

• Experience with multi-tier architectures (edge, on-prem/store, cloud).
• Experience building simulation or virtualization environments.
• Familiarity with event-driven systems such as Kafka, Pub/Sub, or MQ.
• Experience implementing observability frameworks (OpenTelemetry, Grafana, ELK).
• Exposure to AI-driven testing or validation systems.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule
• Paid vacation
• Sick/personal days

Before you apply

• Toshiba Global Commerce Solutions will not be providing visa sponsorship for this position now or in the future.
• You must have the ability to work in the United States without a need for current or future visa sponsorship.
• Must be located near or within the Raleigh-Durham area.

About the company

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to brands like Walmart, Kroger, and Costco.