Sr. Platform Performance Support Engineer

The role

This person will engineer performance, resilience, and observability across a three-tier distributed architecture. They will use AI-enabled automation to validate and enforce production-grade reliability for the ELERATM Commerce platform.

What you will do

• Design and implement platform mechanisms for transaction integrity and availability.
• Define and validate failure-mode strategies.
• Engineer patterns to prevent cascading failures and support graceful degradation.
• Define latency budgets and performance envelopes across all tiers.
• Build systems to measure and validate throughput, concurrency limits, and resource saturation.
• Collaborate with development teams to eliminate bottlenecks.
• Develop AI-enabled systems for performance and resilience validation.
• Integrate non-functional quality gates into CI/CD workflows.
• Evaluate timeout, retry, circuit breaker, and backoff strategies.
• Architect structured telemetry and ensure end-to-end transaction traceability.

Required qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related technical field.
• +6 years of professional experience in Software Development or L3 support roles using Java.
• Strong proficiency in Node.js.
• Proven experience in performance engineering, reliability engineering, or distributed systems architecture.
• Demonstrated experience designing systems with deterministic timeouts, retry/backoff strategies, circuit, breakers, and concurrency controls.
• Experience modeling multi-tier systems (edge, middleware, cloud).
• Solid understanding of SLOs, SLIs, and non-functional validation.
• Experience deploying services in Kubernetes-based cloud environments.
• Strong debugging and profiling skills for distributed systems.
• Tech stack: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD pipelines, experience with cloud.
• English: Fluent.

Nice to have

• Experience building automated resilience or fault-injection systems.
• Familiarity with event-driven architectures (Kafka, Pub/Sub, MQ).
• Experience implementing structured observability frameworks.
• Exposure to AI-enabled automation or workflow orchestration.
• Experience optimizing systems in intermittently connected environments.
• Frontend experience: JavaScript, Vue.js, NodeJS, TypeScript.
• Linux & Windows.
• Selenium/Cucumber.

Benefits

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage for the employee and direct family members.
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.

About the company

TGCS provides services to retail clients worldwide by developing and delivering custom software solutions such as POS, self-checkout, and mobility solutions. They develop the ELERATM Commerce platform.