Sr. Observability Engineer

The role

The Sr. Observability Engineer will assist customers with TGCS software and hardware setup. This role involves enabling telemetry for logging, monitoring, and tracing, and guiding customers with observability dashboards and metrics using their own stack.

What you will do

• Assist customers with TGCS software and hardware setup
• Enable telemetry for logging, monitoring and tracing
• Guide customers with observability dashboard and metrics using customer's own stack
• Write well-designed, testable, and efficient code
• Troubleshoot and debug current applications
• Triage, document, and provide root cause analysis for customer reported issues

Required qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related technical field
• At least 6 years of professional experience in Software Development or L3 support roles using Java
• Experience in microservices architectures, including cloud/web-based content
• Strong problem-solving skills and self-driven
• Performance-driven mindset and ability to identify and meet KPIs
• Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications
• Can quickly triage and document and provide root cause analysis for customer reported issues
• Experience communicating at different technical levels, from the application architects to the end user
• Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD pipelines, experience with cloud
• English: Fluent

Nice to have

• Leadership skills
• Experience working with international customers
• Agile methodologies
• Familiarity with retail applications
• Frontend experience: JavaScript, Vue.js, NodeJS, TypeScript
• Linux & Windows
• Selenium/Cucumber
• Splunk, Dynatrace, Grafana, Datadog

Benefits

• Hired directly by Toshiba and 100% under payroll
• Benefits of the law (IMSS, INFONAVIT)
• Life insurance, major medical expenses with dental and visual coverage for the employee and direct family members
• Minor medical expenses insurance
• Savings fund for employees, capped at the limit of the law
• Grocery coupons
• Pension plan
• 30 Christmas bonus days
• 12 days of vacation plus 6 floating days

About the company

TGCS provides services to retail clients worldwide by developing and delivering custom software solutions such as POS, self-checkout, and mobility solutions. They develop the ELERATM Commerce platform.