Sr Software Support Engineer L3

The role

This L3 technical support software engineer will be the final escalation point for resolving field issues. You will work on the ELERA TM Commerce platform to troubleshoot production incidents, develop application software, and oversee service improvement.

What you will do

• Resolve field issues as the final escalation point
• Troubleshoot and resolve production incidents with L2 and other team members
• Write functional and design documents
• Develop application software
• Analyze vulnerabilities
• Oversee service improvement
• Triage and document customer reported issues
• Provide root cause analysis for customer reported issues

Required qualifications

• Strong problem-solving skills and self-driven
• Experience mentoring and coaching junior resources
• Performance-driven mindset and ability to identify and meet KPIs
• Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications
• At least 8 years of professional experience in Software Development
• +8 years of Java-based development or support experience, with knowledge in enterprise/ microservices architectures
• +8 years developing or supporting modern web applications, including cloud/web-based content
• Desire to work with international customers
• Experience communicating at different technical levels, from the application architects to the end user
• Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber, Jenkins, Azure/AWS/GCP
• English: Fluent (B2 at least)

Nice to have

• Experience with Agile software development
• Familiarity with retail concepts and/or retail applications
• Experience developing and supporting distributed applications
• JavaScript, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, or CosmosDB
• Operating Systems: Linux & Windows
• Cloud Platforms: AWS, Azure, GCP
• Jenkins for CI/CD
• Systems Engineering: Infrastructure and Linux systems administration

Benefits

• Hired directly by Toshiba and 100% under payroll
• Benefits of the law (IMSS, INFONAVIT)
• Life insurance, major medical expenses with dental and visual coverage for the employee and direct family members
• Minor medical expenses insurance
• Savings fund for employees, capped at the limit of the law
• Grocery coupons
• Pension plan
• 30 Christmas bonus days
• 12 days of vacation plus 6 floating days

About the company

TGCS provides services to retail clients worldwide by developing and delivering custom software solutions such as POS, self-checkout, and mobility solutions.