SW Test & Support Manager

The role

The Software Test and Support Manager provides subject matter expertise and team leadership. This person will lead multiple missions with employees across the globe and drive interactions with Sr. Level Executives.

What you will do

• Provide subject matter expertise and team leadership
• Responsible for processes employees execute
• Lead multiple missions with employees across the globe
• Resolve cross-functional issues
• Drive interactions with Sr. Level Executives on critical initiatives
• Ensure seamless software solutions for customers
• Maintain quality standards
• Collaborate with the Software Quality Director to establish strategic direction and best practices
• Engage with stakeholders including Customers, Product Owners, and Program Managers
• Develop team members into skilled support and test engineers

Required qualifications

• BS in computer science, computer engineering, or related field
• 5+ years in management within software support and quality assurance leveraging Agile/Scrum
• 8+ years of experience in software test engineering and/or solution support
• Ability to work with top customer accounts
• Excellent communication and interpersonal abilities
• Experience delivering and supporting business to business or business to customer software
• Knowledge of software development, support, and testing processes
• Strong analytical skills
• Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber, Jenkins, Azure/AWS/GCP Project management experience

Nice to have

• POS (Point of Sale) industry experience
• Combined hardware device / software testing or support experience
• JavaScript, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, or CosmosDB
• Cloud Platforms: AWS, Azure, GCP
• Jenkins for CI/CD
• Systems Engineering: Infrastructure and Linux systems administration

Benefits

• Hired directly by Toshiba and 100% under payroll
• Benefits of the law (IMSS, INFONAVIT)
• Life insurance, major medical expenses with dental and visual coverage for the employee and direct family members
• Minor medical expenses insurance
• Savings fund for employees, capped at the limit of the law
• Grocery coupons
• Pension plan
• 30 Christmas bonus days
• 12 days of vacation plus 6 floating days

About the company

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer.