Senior Briefing Specialist

The role

The Senior Briefing Specialist delivers customer, executive, partner, analyst, and sales engagement experiences within the Commerce Innovation Studio and Executive Briefing Center. This role involves technology demonstrations, business storytelling, and event execution to showcase retail technology.

What you will do

• Deliver customer-centric presentations and demonstrations.
• Translate technical features into business outcomes.
• Conduct demonstrations of hardware, software, and retail solutions.
• Configure and maintain demonstration environments.
• Support planning and execution of customer briefings and events.
• Serve as a host and customer advocate during engagements.
• Manage operational execution of Executive Briefing Center and Commerce Innovation Studio engagements.
• Coordinate briefing schedules, agenda development, and catering.
• Maintain briefing records and post-event documentation.
• Perform additional responsibilities and special projects as assigned.

Required qualifications

• Bachelor's degree in Business, Marketing, Communications, Information Technology, Retail Management, or a related discipline; or equivalent professional experience.
• Minimum of 5 years of experience in customer-facing roles involving retail technology, presentations, sales support, training, hospitality, executive briefings, customer experience programs, or relate
• Exceptional verbal, written, presentation, and facilitation skills.
• Demonstrated ability to manage multiple concurrent events and deliver white-glove customer experiences.
• Strong project management and organizational skills.
• Proficiency with Microsoft 365 applications, including PowerPoint, Copilot, Teams, and Outlook.
• Ability to confidently engage with customers, executives, partners, and cross-functional teams.
• Strong attention to detail and commitment to delivering exceptional customer experiences.

Nice to have

• Experience within retail technology, retail operations, customer experience, or technology demonstration environments.
• Knowledge of point-of-sale systems, self-checkout solutions, retail software platforms, or store operations technologies.
• Experience supporting executive briefing centers, innovation centers, experience centers, customer engagement programs, or demonstration environments.
• Understanding of emerging technologies including artificial intelligence, automation, computer vision, cloud platforms, and data analytics.
• Experience coordinating executive meetings, event logistics, catering, scheduling, and hospitality services.
• Proven ability to work effectively with senior leadership and represent a brand in high-profile customer-facing situations.
• Demonstrated success delivering engaging presentations, demonstrations, and events.
• Strong executive presence, facilitation, and relationship-building skills.
• Passion for creating exceptional customer experiences.
• Experience leveraging AI tools to improve operational efficiency and customer engagement.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule
• Paid vacation
• Paid sick/personal days

About the company

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions. They are the world's installed market share leader for in-store solutions.