Associate Technical Business Analyst

The role

You will work with retail clients and project teams to define business requirements and use cases. You will translate client needs into requirements and support features from definition through delivery.

What you will do

• Analyze client business requirements to determine the best approach.
• Translate client needs into product-specific or client-specific requirements.
• Create and maintain requirements documentation.
• Use approved AI tools to draft and refine requirements documentation and user stories.
• Participate in client interviews, workshops, and surveys.
• Support senior analysts in guiding clients through decision making.
• Build working relationships with the client and project team.
• Identify potential scope changes and raise them with the lead BA or project manager.
• Support the development team during the build phase by answering questions and clarifying requirements.
• Review test cases and scenarios and perform UAT.

Required qualifications

• 2-4 years of experience in a business analyst or similar role (internships and co-ops count)
• Exposure to software development teams and projects through work, internships, or coursework
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Collaborative, team-oriented approach
• Familiarity with Agile development methodologies
• Ability to create clear written documentation
• Self-driven, with a strong desire to learn
• Fluent English speaking and writing

Nice to have

• Bachelor's degree in business, information systems, computer science, or a related field
• Exposure to or interest in retail and retail point-of-sale systems
• Experience using AI tools to support writing, research, or analysis

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule
• Paid vacation
• Sick/personal days

About the company

Toshiba Global Commerce Solutions is a global company based in Research Triangle Park, NC, providing retail store solutions to brands like Kroger, Amazon, Meijer and Costco.