Collection Analyst

The role

The Collections Analyst manages collections and resolution activities for an assigned customer portfolio. This role focuses on collecting past-due invoices, resolving billing disputes, and reducing accounts receivable delinquency.

What you will do

• Manage all collections activities for an assigned customer portfolio.
• Identify root causes of accounts receivable delinquency and implement collection strategies.
• Upload invoices accurately and on time into customer and vendor portals.
• Generate and distribute invoice copies and customer statements.
• Reconcile past-due balances and collaborate with billing, operations, sales, and customers.
• Establish and maintain working relationships with customers, vendors, and internal teams.
• Support Cash Applications by responding to customer inquiries.
• Identify opportunities for process improvement.

Required qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field, or an equivalent combination of education and experience.
• Approximately 5+ years of relevant experience in collections or accounts receivable.
• Demonstrated experience managing high-volume collections, billing procedures, and invoicing requirements.
• Strong analytical skills to document, analyze, and troubleshoot cross-functional processes.
• Ability to build and maintain strong working relationships with customers and internal departments.
• Excellent organizational, verbal, and written communication skills in English.
• Effective time management skills to plan, prioritize, and meet monthly cash and departmental objectives.
• Proficiency in Microsoft Excel and Word.
• Ability to work effectively in a fast-paced, team-oriented environment with stringent monthly deadlines.

Nice to have

• Experience using Oracle or a similar ERP system.
• Experience working with customer or vendor invoicing portals.
• Spanish language proficiency.
• Exposure to global collections or invoicing environments and familiarity with regulatory or compliance considerations across regions.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule
• Paid vacation & sick/personal days

About the company

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to brands like Walmart, Kroger, and Costco.