Director, Retail Solutions & Product Management

The role

This leader will own the vision, strategy, roadmap, and business performance of the ELERA retail solutions portfolio. You will lead a product management organization and build partnerships across Engineering, Sales, Marketing, and other departments to deliver scalable products.

What you will do

• Own the vision, strategy, roadmap, budget, and business performance of the ELERA retail solutions portfolio.
• Establish investment priorities and manage portfolio performance across revenue, ARR, and profitability.
• Lead the end-to-end product management lifecycle from market research to commercialization.
• Drive customer discovery, rapid experimentation, prototyping, and validation.
• Lead product managers in defining requirements, scope, and prioritization.
• Own the Voice of the Customer strategy and develop relationships with strategic retailers.
• Define product positioning, pricing, packaging, and go-to-market strategies.
• Partner with Engineering on roadmap commitments, capacity, and release acceptance.
• Lead, develop, and grow a high-performing product management organization.
• Manage hiring, performance management, and career development for the team.

Required qualifications

• Bachelor's degree with 12+ years of relevant experience, or an equivalent combination of education and experience.
• Several years of progressive product management leadership experience, including leading product organizations through managers and multiple teams.
• Demonstrated accountability for enterprise software or SaaS product portfolios.
• Proven experience managing the full product lifecycle.
• Strong business and financial acumen including experience with revenue, ARR, pricing, and margins.
• Experience managing complex product backlogs across customer commitments and strategic initiatives.
• Demonstrated ability to make difficult decisions involving scope, priorities, and resource allocation.
• Experience building strong working relationships across Engineering, Sales, Marketing, and other partner organizations.
• Strong customer-facing and executive communication skills.
• Hands-on product leadership experience involving customer discovery, experimentation, and prototyping.
• Technical fluency across modern enterprise software, SaaS, APIs, cloud and edge architectures, AI/ML, and computer vision.
• Demonstrated use of AI-accelerated methods in product management.

Nice to have

• MBA or equivalent business leadership experience.
• Experience in retail technology, point-of-sale systems, enterprise commerce, loss prevention, computer vision, AI/ML, or store operations.
• Experience commercializing enterprise SaaS and software products and scaling recurring-revenue offerings.
• Experience leading product organizations through periods of rapid growth, transformation, or portfolio expansion.
• Experience in scaled Agile environments with formal program increment and release planning cycles.
• Experience operating within established portfolio governance models.
• Experience developing new market opportunities, adjacent verticals, and technology-driven product offerings.

Benefits

• Group health coverage (medical, dental, and vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan with company match
• Company-provided life insurance
• Pet insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation, and sick/personal days

About the company

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to brands like Walmart, Kroger, and Costco.