Operations Program Manager - Manufacturing & Service Center

The role

This position manages Self-Checkout Production, Depot Repair Operations, and overall leadership for the Mexico Service Center. The manager will lead a team of approximately 25 reports and oversee manufacturing, repair, logistics, quality, and safety. The role also serves as the project lead for the startup and operational launch of the Mexico Service Center.

What you will do

• Manages Self-Checkout, Hardware Fulfillment and Depot Operations.
• Recruits, hires, and manages a direct-report team of regular employees.
• Drives continuous cost improvement in overall Operations.
• Ensures OSHA, UL, J-Sox compliance.
• Serves as the primary project manager for strategic operations initiatives.
• Promotes a Safe and Productive Workplace open to all Diverse Groups.
• Manages key projects for cost reduction or efficiency improvement using LEAN Best Practices.
• Acts as key contact regarding Quality, Delivery, and Shipment performance.
• Leads the planning, execution, and successful startup of the Mexico Service Center.
• Develops and maintains project plans, milestones, risk assessments, and executive communications.

Required qualifications

• Bilingual (Spanish & English)
• 3-5 years Project Management
• 5+ years of experience in manufacturing, depot repair, fulfillment, supply chain, or service operations, including leading complex cross-functional projects and operational startup initiatives

Nice to have

• Project Management Professional (PMP) certification or equivalent project management experience
• Proven business operations leadership with a strong result-oriented mindset
• Demonstrated project management experience leading large-scale operational, manufacturing, coordination, or service-related projects from concept through implementation
• Strong people skills include communication, stakeholder management, leadership, and team development
• Experience in managing manufacturing, service, or coordination organizations
• Ability to effectively prioritize, delegate, and communicate in a demanding environment
• Strong organizational, analytical, problem-solving, and project leadership capabilities
• Experience leading facility startups, operational transitions, or business transformation initiatives

Benefits

• Hired directly by Toshiba and 100% under payroll
• Benefits of the law (IMSS, INFONAVIT)
• Life insurance, major medical expenses with dental and visual coverage for the employee and direct family members
• Minor medical expenses insurance
• Savings fund for employees, capped at the limit of the law
• Grocery coupons
• Pension plan
• 30 Christmas bonus days
• 12 days of vacation plus 6 floating days

About the company

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer.