Executive Director of Software Engineering and Operations

The role

This person will lead client delivery execution for complex software implementations, integrations, and deployments. They will act as a technical leader to ensure solution adoption and production readiness across software environments.

What you will do

• Lead client delivery execution for complex software implementations, integrations, deployments, upgrades, and production readiness activities.
• Maintain hands-on fluency across the software stack to assess implementation feasibility and operational risk.
• Translate technical implementation details into clear client-facing explanations and risks.
• Engage directly with customers to explain implementation approach and manage escalations.
• Coordinate internal engineering, QA, architecture, DevOps, product, support, services, and program teams.
• Drive delivery discipline through implementation planning, readiness reviews, and technical risk management.
• Provide hands-on technical guidance to validate implementation approach and troubleshoot blockers.
• Use delivery metrics and client feedback to improve client delivery predictability and implementation quality.

Required qualifications

• Ability to understand and discuss software architecture, application design, integration patterns, deployment pipelines, databases, infrastructure, security, observability, and production support at a
• Proven experience communicating directly with customers, including explaining technical implementations, discussing trade-offs, and handling escalations.
• Track record of coordinating cross-functional execution across engineering, QA, product, architecture, DevOps, operations, support, services, and program teams.
• Ability to balance client delivery leadership with hands-on technical engagement.
• Strong communication skills to present to customers, senior leadership, and technical audiences.
• Strong understanding of implementation delivery, DevOps practices, quality engineering, release coordination, operational support models, production readiness, and continuous improvement practices.

Nice to have

• Experience in customer-facing technology leadership roles supporting complex implementations, enterprise integrations, or mission-critical production systems.
• Experience supporting enterprise software implementations in platform, retail technology, payments, commerce, cloud, or similarly complex technology environments.
• Background in platform modernization, cloud migration, microservices, API strategy, mobile or edge computing, data platforms, or high-availability transaction systems.
• Familiarity with delivery and reliability indicators such as deployment health, lead time, change failure rate, mean time to recovery, defect escape trends, customer-impacting incidents, and acceptanc
• Experience working in regulated, security-sensitive, or high-availability environments.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule
• Paid vacation
• Sick/personal days

About the company

Toshiba Global Commerce Solutions is a billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions. They are the world's installed market share leader for in-store solutions.