Associate Field Service Technician

The role

The Associate Field Service Technician maintains retail store technologies, computer systems, and peripherals. They perform product installation, support services, and repairs on Toshiba and non-Toshiba products in various commercial environments.

What you will do

• Performs basic repairs and services on products using diagnostics and service aids
• Travels within assigned territory or nationally to customer locations
• Performs installations, relocations, upgrades, and modifications to retail POS equipment
• Communicates with customers, management, and team members regarding work status
• Builds positive customer relationships with end-users and management
• Completes service events in a timely manner to meet customer commitments
• Plans, prioritizes, and schedules work to meet Service Level objectives
• Documents installation activities including air travel, call, mileage, timecards, and expense reports
• Maintains and manages trunk stock
• Performs other related duties as assigned

Required qualifications

• High School Diploma
• 2+ years experience in an Electronics field
• Must be able to travel 100% of the time, domestic and/or air travel
• Basic knowledge of personal computer technology, network infrastructure, flat panel TVs and monitors, cash registers/point-of-sale equipment, and associated retail devices
• Mechanical aptitude with competency in electricity and electronics
• Ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters
• Ability to follow written or spoken directions
• Good Customer Service skills
• Ability to multitask and prioritize assignments
• Ability to work independently
• Good written and oral communication skills
• Ability to recognize and understand the functional and operational use of IT signal and power cables and low voltage wiring systems

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan with company match
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule
• Paid vacation
• Paid sick/personal days

Before you apply

• This job opening is not eligible for immigration/work visa sponsorship

About the company

Toshiba Global Commerce Solutions is a global company based in Research Triangle Park, NC, providing retail store solutions to various brands.