Field Service Technician

The role

The Field Service Technician maintains retail store technologies, computer systems, and peripherals. They perform product installation, support services, and repairs on Toshiba and non-Toshiba products in various commercial environments.

What you will do

• Performs repairs and services on products in assigned territory
• Installs equipment in new or remodeled sites
• Performs maintenance on supported equipment with minimal phone support
• Troubleshoots and fixes complex problems over the phone with store personnel
• Travels to customer locations for installations, relocations, and upgrades
• Communicates status of work and potential problems to customers and management
• Plans, prioritizes, and schedules work to meet customer satisfaction
• Documents installation activities including air travel, mileage, and timecards
• Maintains and manages trunk stock
• Performs product level engineering and configuration changes

Required qualifications

• High School Diploma
• 4+ years of related experience
• Operational knowledge of personal computer technology, network infrastructure, flat panel TVs, monitors, and POS equipment
• General knowledge and experience in wall-to-wall IT service and support
• Mechanical aptitude with competency in electricity and electronics
• Ability to use test equipment, basic hand tools, electronic testing equipment, and electric meters
• Ability to follow written or spoken directions
• Good Customer Service skills
• Ability to multitask and work independently
• Good written and oral communication skills
• Ability to recognize and understand use of IT signal and power cables and low voltage wiring systems
• Lifting up to 50 lbs. without assistance

Nice to have

• IT/Technical degree or certificate

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule
• Paid vacation
• Sick/personal days

Before you apply

• This job opening is not eligible for immigration/work visa sponsorship

About the company

Toshiba Global Commerce Solutions is a billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions. They are the world's installed market share leader for in-store solutions.