Director, Software Engineering: Retail Platform Delivery (ELERA)

The role

This Director will own end-to-end delivery of the ELERA retail platform for strategic global retail partners. The role collapses Development, Test, and Professional Services Engineering into a single accountable function using an agentic AI development ecosystem.

What you will do

• Own delivery velocity and production reliability using DORA metrics
• Act as primary engineering authority for customer programs
• Partner with customer leaders to define success criteria and rollout strategy
• Translate retail workflows into architecture decisions and API contracts
• Manage AI-native development workflows to compound team output
• Lead cross-functional teams spanning Engineering, Quality, and Professional Services
• Maintain architecture decision records and a technical debt register
• Own production outcomes including performance, recovery, and cost
• Implement progressive delivery including feature flags, canary, and blue/green
• Drive a culture of accountability and evidence-based decisions

Required qualifications

• 12+ years in software engineering
• 6+ years leading engineering organizations at scale (100+ engineers)
• Proven ownership of production systems serving Fortune 500 customers
• Delivered complex, distributed, multi-tenant platforms under strict SLOs
• Direct customer-facing engineering leadership at executive level
• Distributed systems, event-driven architectures, microservices, API design
• Cloud-native (AWS, Azure, or GCP) and edge/store deployment models
• Observability engineering: OpenTelemetry, SLOs, structured logging, distributed tracing
• Progressive delivery: feature flags, canary, blue/green, shadow traffic
• CI/CD at scale, GitOps, supply chain security
• Performance engineering: load, stress, endurance, chaos
• Modern quality practices: TDD, contract testing, mutation testing

Nice to have

• Retail domain: POS, payments, loyalty, store systems, edge computing at store
• ELERA platform familiarity or comparable enterprise retail platform experience
• Background spanning both engineering AND quality disciplines
• PCI DSS and SOX compliance experience in a payments context

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule
• Paid vacation
• Sick/personal days

About the company

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company providing retail store solutions to brands like Walmart, Kroger, and Costco. They are the world's installed market share leader in in-store solutions.