Director, Go-to-Market , Professional Services

The role

This person will shape and scale how the Professional Services organization drives adoption of the ELERA software platform. They will own the strategic framework and routes to market to ensure services are positioned and packaged for mid-market and channel retail clients.

What you will do

• Define and evolve the GTM strategy for Professional Services.
• Design service definitions and packaging models.
• Partner with Product Marketing, Sales Enablement, and the Business Partner team.
• Analyze market and competitive trends in retail technology services.
• Own the route-to-market models for Professional Services.
• Partner with Business Partner and Marketing teams for partner enablement.
• Ensure the services portfolio supports new routes to market.
• Collaborate with Sales, Customer Success, and Delivery leadership.
• Develop metrics and reporting to track strategy and route performance.
• Represent strategy in executive planning and revenue forecasting discussions.

Required qualifications

• 12+ years of experience in professional services, GTM strategy, or related roles.
• Experience shaping a services portfolio strategy.
• Experience defining and managing multi-route GTM models at scale.
• Strong analytical and cross-functional influencing skills.
• Strong operational and relationship-management skills.

Nice to have

• Familiarity with retail technology, POS, or commerce platforms is a plus.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule
• Paid vacation
• Sick/personal days

About the company

Toshiba Global Commerce Solutions is a billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions. They are the world's installed market share leader for in-store solutions.