Technical Program Manager - Client Delivery

The role

The Technical Program Manager oversees end-to-end delivery of complex retail solutions. This role drives cross-functional coordination and ensures projects meet scope, budget, and timeline requirements.

What you will do

• Lead end-to-end execution of client projects.
• Manage risks, dependencies, milestones, and deliverables.
• Oversee delivery of client-facing technical solutions.
• Align product requirements and technical architecture into project plans.
• Facilitate communication between technical teams and client stakeholders.
• Provide leadership to technical project managers and cross-functional teams.
• Maintain oversight of quality standards and SDLC processes.
• Drive root cause analysis for defects.
• Engage directly with clients to define scope and gather requirements.
• Define and track key performance indicators.

Required qualifications

• Bachelor’s degree in a technical field or equivalent combination of education and experience.
• 12+ years of experience in program and project management.
• At least 7 years of experience managing client-facing technical solutions.
• Experience in retail technology, Point of Sale (POS) systems, or custom software delivery.
• Technical expertise in system architecture, software development practices, and an understanding of embedded systems, AI, or other relevant technologies.
• Proficiency in Jira, Confluence, MS Project, Smartsheet, and other project management tools.
• Expertise in managing complex, multi-team projects.
• Customer-facing experience.
• Strong interpersonal skills.

Nice to have

• PMP, SAFe, Scrum, or similar certifications or demonstrated plan to achieve one or more.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule
• Paid vacation
• Sick/personal days

About the company

Toshiba Global Commerce Solutions is a global company based in Research Triangle Park, NC, providing retail store solutions. It is a billion-dollar company with an installed market share leader status.