Field Service Technician

The role

The Field Service Technician maintains retail store technologies and computer systems. They perform product installation, support services, and repairs on Toshiba and non-Toshiba retail products.

What you will do

• Performs repairs and services on products in assigned territory.
• Installs equipment in new or remodeled sites.
• Performs maintenance on supported equipment with minimal phone support.
• Troubleshoots and fixes complex problems over the phone with store personnel.
• Travels to customer locations for installations, relocations, and upgrades.
• Communicates status of work and potential problems to customers and management.
• Plans, prioritizes, and schedules work to meet customer satisfaction.
• Documents installation activities using automated systems and reports.
• Manages trunk stock to support customers.
• Performs other related duties as assigned.

Required qualifications

• High School Diploma with 4+ years of related experience
• Must be able to travel 100% of the time, domestic and/or air travel
• Operational knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices
• General knowledge and experience in wall-to-wall IT service and support
• Mechanical aptitude with competency in electricity & electronics
• Ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters
• Ability to follow written or spoken directions
• Good Customer Service skills
• Ability to multitask, prioritize assignments and work independently
• Good written and oral communication skills
• Ability to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems
• Lifting to 50 lbs. without assistance

Nice to have

• IT/Technical degree or certificate

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule
• Paid vacation
• Sick/personal days

Before you apply

• This job opening is not eligible for immigration/work visa sponsorship

About the company

Toshiba Global Commerce Solutions is a billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions.