Field Service Technician

The role

The Associate Field Service Technician maintains retail store technologies, computer systems, and peripherals. They perform product installation, support services, and repairs on Toshiba and non-Toshiba products in various commercial environments.

What you will do

• Performs basic repairs and services on products using diagnostics and documentation
• Conducts product installation, relocation, and configuration changes
• Communicates with customers, management, and team members regarding work status
• Manages service events to meet customer commitments and minimize disruptions
• Plans, prioritizes, and schedules work to meet Service Level objectives
• Documents installation activities including air travel, mileage, and timecards
• Maintains and manages trunk stock
• Performs problem determination using system tools and service aids

Required qualifications

• High School Diploma
• 2+ years’ experience in an Electronics field
• Ability to travel 100% of the time, including domestic and/or air travel
• Basic knowledge of personal computer technology, network infrastructure, and flat panel TVs & monitors
• Knowledge of cash registers, point-of-sale equipment, scanners, handheld devices, kiosks, and printers
• Mechanical aptitude with competency in electricity & electronics
• Ability to use test equipment, basic hand tools, electronic testing equipment and electric meters
• Ability to follow written or spoken directions
• Good Customer Service skills
• Ability to multitask and prioritize assignments
• Ability to work independently
• Good written and oral communication skills

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule
• Paid vacation
• Paid sick/personal days

Before you apply

• This job opening is not eligible for immigration/work visa sponsorship

About the company

Toshiba Global Commerce Solutions is a billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions.