Senior Manager - Retail Technology Operations

The role

The Senior Manager, Retail Technical Operations leads the RTO engineering team. This person is responsible for the deployment, integration, technical enablement, validation, and operational support of Toshiba retail solutions.

What you will do

• Lead, coach, and develop a team of RTO Engineers.
• Own hiring, onboarding, and team capability development.
• Manage workload distribution, travel load, and on-call rotations.
• Own readiness standards, entry criteria, and assessment checklists.
• Approve technical go/no-go decisions for testing and deployment.
• Oversee concurrent deployments across multiple customers and regions.
• Own the escalation path for complex technical issues.
• Represent RTO to customer technical, operational, and executive stakeholders.
• Define, track, and report operational metrics.
• Manage team budget, travel, tooling, and training.

Required qualifications

• 10 + Years of experience leading technical teams, such as engineering, deployment, field engineering, or technical support teams.
• Experience including hiring, coaching, performance management, and building durable team capability.
• Strong technical foundation to assess technical decisions and review root cause analysis.
• Experience owning escalation management and critical situations.
• Experience communicating with senior technical and executive stakeholders under pressure.
• Experience establishing and enforcing operational standards and validation processes.
• Experience defining, tracking, and reporting operational metrics.

Nice to have

• Experience managing teams that support retail point-of-sale, payment, or store systems environments.
• Understanding of containerized services, messaging, certificates, security configuration, and payment integrations.
• Experience leading teams through large-scale pilot deployments, go-live events, and production rollouts.
• Experience with budget ownership, vendor or contractor management, workforce planning, or scaling a technical function.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule
• Paid vacation
• Sick/personal days

About the company

Toshiba Global Commerce Solutions is a billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to brands like Walmart, Kroger, and Costco.