Estimating Administrative Associate

The role

You will review repair estimates line by line and match them against insurance carrier estimates. You will maintain repair order files and communicate with adjusters, estimators, and technicians.

What you will do

• Review and compare estimates line by line against insurance carrier estimates
• Match estimates to the work actually performed
• Prepare, document, and submit supplement requests
• Track supplement requests through carrier review and approval
• Maintain accurate, complete repair order files in estimating and management systems
• Communicate with insurance adjusters, estimators, and technicians
• Track estimate and supplement status
• Flag aging or stalled files
• Report on progress to shop leadership

Required qualifications

• Prior administrative, office coordinator, billing, or customer service experience
• Strong attention to detail and comfort working with numbers, invoices, and multi-page documents
• Proficiency with computers and standard office software (email, spreadsheets, Google Workspace)
• Strong written and verbal communication skills
• Ability to manage multiple open files and competing deadlines
• High school diploma or equivalent
• Ability to sit and work at a computer for extended periods
• Ability to move between the office and the shop floor as needed
• Ability to lift and carry up to 15 pounds

Nice to have

• Experience with CCC ONE, Mitchell, or Audatex
• Tesla or EV-specific knowledge

About the company

Total Recon Auto Center is an equal-opportunity employer.