Security Operations Manager - Green Bay, WI

The role

The Operations Manager supervises day to day security operations for the Wisconsin market. This person reports to the VP Of Operations and works with the HR department to provide service to clients and staff.

What you will do

• Build, improve, and maintain effective relationships with both client and employees.
• Report all operational matters directly to the Portfolio Manager and/or members of senior management.
• Establish, maintain and review schedules to minimize company overtime within WinTeam.
• Perform recruitment and ongoing development of the workforce.
• Assist Director of Portfolio Management with annual training requirements for all staff.
• Coordinate support services to manage client sites to meet financial and operational goals.
• Handle escalated security issues or emergency situations.
• Conduct annual reviews on site staff and Field Supervisors.
• Monitor staff performance including disciplinary actions and performance appraisals.
• Track company equipment in the field including technology and vehicles.

Required qualifications

• 2 years prior satisfactory employment as a security officer or in a customer service position.
• Must be at least 21 years of age.
• Ability to acquire and maintain a Wisconsin Private Security License, including state accredited training requirements.
• Ability to read, write, speak, and understand English.
• Proficiency with Microsoft Office software.
• Ability to pass pre-employment drug screen and criminal background check.
• Must maintain a working telephone number through which we can contact you.

Nice to have

• Bachelor’s Degree
• Experience in a heavy volume call center
• Bi-lingual
• Scheduling software

Benefits

• paid time off
• medical insurance
• dental insurance
• paid holidays
• pension/retirement benefits
• Skills-enhancing training
• opportunities for career growth and promotion

Before you apply

• Must be at least 21 years of age.
• Ability to pass pre-employment drug screen and criminal background check.

About the company

Titan Security is dedicated to building personalized security solutions and serving clients. It was named a nationally recognized Top Workplace in 2024 and 2025 by USA Today.