Lobby Ambassador - $23-$26

The role

This person will act as a Building Concierge and Lobby Ambassador in a prestigious building. They will greet guests, manage lobby traffic, and facilitate building safety and security.

What you will do

• Creates positive, memorable, and an efficient interaction at the exterior of the building, within the building lobby and front desk.
• Proactively greets guests on exterior of the building and inside the lobby environment, identifying needs and fulfilling appropriately.
• Monitors traffic flow and lines within the lobby and at the lobby desk; directing guests to appropriate areas to minimize wait times.
• Actively identifies, acknowledges, diagnoses, and resolves guest concerns as they arrive outside and enter the property.
• Enthusiastically promotes amenities of the building.
• Maintains accurate knowledge of groups and events that are onsite and happening within the building.
• Promotes team work and quality service through daily communications and coordination with other departments.
• Develops and maintains positive working relationships with others, and support team to reach common goals.
• Coordinate transportation (e.g., taxicab, Uber and Lyft pickups) for guests.
• Appropriately utilizes tablet devices to help facilitate the arrival of guests and tenants at the turnstiles.

Required qualifications

• Must be at least 18 years of age.
• Must have experience as a door staff professional or in a receptionist, customer service, clerical, hotel or restaurant position.
• Must be comfortable around dogs, cats, and other pets/animals
• High School diploma or general education degree (GED)
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather

Nice to have

• Bi-lingual considered a plus.
• Weekend availability required

Benefits

• Paid time off
• paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

Before you apply

• Must be at least 18 years of age.
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements
• Able to pass pre-employment drug screen and criminal background check.

About the company

Titan Security is built on serving our clients and building careers. They are a nationally recognized Top Workplace in 2024 and 2025 by USA Today.