Tpcengineeringholdingsllc
IT Service Desk Technician
CT - Hamden | EZ Form. Posted 2 months ago
The role
The IT Service Desk Technician provides Tier 1 and Tier 2 desktop support for EZ Form and Intelliconnect business units. This role focuses on hardware and software troubleshooting, Windows administration, and managing the IT service desk ticket queue.
What you will do
- Provide Tier 1 and Tier 2 desktop support
- Manage the IT service desk ticket queue
- Maintain hardware and peripheral equipment
- Support infrastructure projects
- Assist in developing long-term strategies and capacity planning
- Support development and implementation of new computer projects and hardware installations
- Conduct research and make recommendations for hardware products
- Support development and implementation of networking/wiring projects
- Install, configure, test, maintain, monitor, and troubleshoot end user software and networking software
- Perform on-site analysis, diagnosis, and resolution of complex hardware problems
Required qualifications
- High school diploma or GED
- 3–5 years of experience in a desktop support or IT service desk role
- Working knowledge of Windows 10 and Windows 11 configurations and support on multiple hardware platforms
- Demonstrated expertise in network troubleshooting, printer configuration, and technical support skills
- Ability to implement, administer, troubleshoot, and maintain infrastructure devices and technologies
- Ability to quickly learn or adapt to new or unfamiliar technologies using technical documentation, online resources, and independent research
- Strong interpersonal and communication skills
- Self-motivated and proactive
- Dependable and flexible
- Regularly required to sit for extended periods of time
- Lift items occasionally
Nice to have
- Associate's or bachelor's degree in Information Technology or related field
- CompTIA A+, Network+, or Microsoft certifications
- Extensive knowledge of Microsoft 365, Jira Service Management, Confluence Documentation, Active Directory, OneDrive, and SharePoint
- Proficiency with mobile and telecom devices and services such as Dialpad or other VoIP systems, and various cell phone platforms
About the company
tpcengineeringholdingsllc is the employer for this IT Service Desk Technician role, which supports the EZ Form and Intelliconnect business units.