Specialist, Content Operations

The role

This person will own the setup, configuration, and quality of products and content across the company portfolio. They will manage requests from intake to delivery and use AI tools and automation to improve workflows.

What you will do

• Own the setup, configuration, and maintenance of products and content across internal systems.
• Lead product setups, content updates, and system-wide changes.
• Serve as a subject-matter expert for assigned systems and product areas.
• Own testing and validation across development, staging, and production environments.
• Verify content access, entitlements, and assessment configurations.
• Diagnose and resolve complex content and product configuration issues.
• Own ticket and request flows from intake through closure.
• Prioritize competing requests from multiple stakeholders.
• Own vendor deliverables and hold vendor partners accountable to deadlines.
• Create and maintain process documentation, runbooks, and checklists.

Required qualifications

• BA/BS degree or equivalent business experience.
• 3+ years of experience in product operations, content operations, or a complex data systems role.
• Hands-on experience configuring content or product data in complex, homegrown systems.
• Strong analytical and quantitative skills, including advanced Excel and comfort working with large volumes of data.
• Proficiency with AI tools to accelerate data management and updates, or a demonstrated eagerness to build that skill quickly.
• Experience managing vendor partners or external resources.
• Ability to manage a workload independently and resolve complex system or data issues without close supervision.
• Outstanding organizational skills and strong attention to detail.
• Strong written and verbal communication skills.
• Working knowledge of front-end web development concepts (e.g., HTML/CSS).
• Experience with QA or testing across development, staging, and production environments.
• Experience with ticketing and documentation tools (e.g., Jira, Confluence).

Nice to have

• preferably in education technology
• SQL experience is a plus

About the company

The Princeton Review is a leading tutoring, test prep, and college admission services company. Its Tutor.com brand is one of the largest online tutoring services in the U.S.