Customer Account Management, Senior (German, French or Italian speaker)

The role

The Senior Customer Account Manager protects and grows Track & Trace customer relationships. This person manages the commercial lifecycle for an assigned portfolio of customers to maximize value and expand platform adoption.

What you will do

• Execute field-based account strategies with regular travel to customer sites
• Lead in-person executive sessions including CORs and EBRs
• Build on-site relationships with business, compliance, supply chain, quality, and IT stakeholders
• Serve as the primary commercial owner for the Track & Trace ABP commercialization journey
• Develop and execute long-term account strategies
• Develop and maintain account plans using the WISE operating platform
• Develop renewal strategies to maximize customer retention
• Build and maintain a pipeline of renewal and expansion opportunities
• Apply MEDDPICC qualification throughout the opportunity lifecycle
• Partner with the SC ABP sales organization to coordinate customer engagement

Required qualifications

• 6+ years of proven outside sales, field-based enterprise account management, strategic account development, or enterprise software sales experience managing tier-1 key accounts
• History of travel (up to 20%) to conduct face-to-face meetings and host on-site EBRs
• Experience managing complex strategic customer relationships
• Success protecting and expanding recurring software revenue
• Experience engaging executive business and IT stakeholders
• Strong commercial negotiation, opportunity qualification, forecasting, and account planning skills
• Experience utilizing CRM systems and structured commercial sales methodologies
• Proven record establishing collaborative internal cross-functional relationships
• Excellent written, verbal, and executive communication skills

Nice to have

• Life sciences, healthcare, supply chain, ERP, or enterprise SaaS experience
• Knowledge of pharmaceutical compliance, serialization, or supply chain operations
• Experience using MEDDPICC or similar enterprise opportunity qualification methodologies
• Experience working in cross-functional enterprise commercial organizations
• Native proficiency in German, French or Italian

Benefits

• Commission
• Bonus
• Benefits

About the company

TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to manage a digital workforce of AI agents. Founded in 2009, it has 5 global offices and over 800 employees.