IT Specialist

The role

You will provide remote IT support to US-based and global employees in a Mac-first, cloud-based environment. You will manage the full employee lifecycle, device provisioning, and various SaaS systems.

What you will do

• Provide day-to-day remote IT support to employees across US time zones.
• Own the full employee lifecycle including onboarding and offboarding.
• Manage, prioritize, and resolve tickets through the ITSM system.
• Set up, configure, and support Mac computers, iPhones, iPads, and peripherals.
• Manage Apple devices via MDM.
• Administer Apple Business Manager.
• Work with Apple on purchasing, warranty, repairs, and escalations.
• Administer Google Workspace.
• Administer and support Zoom.
• Track and maintain IT asset inventory.

Required qualifications

• 3+ years of experience in an IT support / help desk role.
• Apple Certified Support Professional (ACSP) certification or proven hands-on macOS experience.
• Hands-on experience with an Apple MDM solution and Apple Business Manager.
• Experience administering SaaS systems such as Google Workspace, Zoom, and Slack.
• Experience working with an ITSM / ticketing system.
• Proven experience providing remote support to distributed employees.
• Strong organizational skills, including IT asset management.
• Customer service oriented, with excellent communication skills.
• Experience working in a fast-paced team environment.

Nice to have

• Iru, formerly Kandji, preferred

Benefits

• Health plans
• Dental plans
• Vision plans
• Potential equity
• Unlimited PTO
• Paid sick leave
• Parental leave

About the company

Transmit Security protects large enterprises from fraud and identity attacks. Their platform spans identity and fraud orchestration, on-prem IAM, and securing AI agents.