Client Experience Manager

The role

The Client Experience Manager serves as the central liaison for national system accounts. This person coordinates communication, service delivery, and account execution across multiple internal departments to ensure consistent client experience.

What you will do

• Serve as the connective point between branch service managers, Service Line Managers, Operations, and related departments.
• Onboard new clients by coordinating with Legal and Operations on documentation and PO setup.
• Identify cross-sell opportunities and route them to the National Sales Team.
• Conduct post-job follow-up to confirm value and consistent client experience.
• Schedule and run internal account meetings to align teams on service delivery.
• Lead Service Recovery efforts by triaging issues with Operations and Technical Service.
• Partner with the Billing Department on invoice payments, credits, and PO renewals.
• Review monthly COGS reports with Operations and Finance.
• Coordinate customer-specific reporting like Quarterly Business Reviews and waste/spend reports.
• Travel to branches and entertain customers as needed.

Required qualifications

• Bachelor’s Degree
• 3-5+ years of in Account Management or similar field
• Proven organizational and time management skills
• Strong communication skills, both written and verbal
• Attention to detail with the ability to keep the big picture in mind
• Excellent soft skills; ability to work well with clients and co-workers
• MS Word, excel and ability to learn internal computer software
• Previous experience with customer-facing responsibilities
• Must be eligible to work in the United States without future sponsorship
• Must have a reliable form of transportation

Nice to have

• Prior Oracle / Oracle CPQ experience

Benefits

• Health, Dental and Vision Insurance
• 401k contribution
• Tuition reimbursement program
• Safety training
• Opportunities for external trainings and certifications
• Mentorship & Career Succession Planning
• Relocation Opportunities
• Auto/Home insurance discounts
• Pet assistance discount plans
• Discounted movie passes

Before you apply

• Must be eligible to work in the United States without future sponsorship

About the company

Triumvirate Environmental is one of the largest environmental services firms in North America. They provide compliance management services to the higher education, life sciences, healthcare, and advanced manufacturing sectors.