Head of Travel Advisory and Community, UK

The role

This person will strengthen customer advocacy and travel consultancy efforts by serving as a connective tissue between customers, product, sales, and brand. They will lead UK enterprise thought leadership and manage the EMEA Customer Advisory Board strategy.

What you will do

• Drive customer/prospect events in collaboration with Sales & Marketing
• Align with EMEA AM/CS for customer attendees
• Host or liaise with executive team
• Lead Navan’s UK enterprise thought leadership
• Partner closely with Sales, Account Management, and Product leadership
• Support Navan’s UK top enterprise pursuits with expert travel advisory
• Serve as the trusted voice of the customer internally
• Serve as the primary liaison for Navan’s EMEA Customer Advisory Board (CAB)

Required qualifications

• 10+ years of travel, enterprise sales, or customer advisory experience
• Executive-level communication and presence
• Deep knowledge of the travel ecosystem, including modern distribution (e.g., NDC), policy design, global travel programmes, and implementation at scale
• Strategic operator who can translate insight into scalable programs and repeatable outcomes
• Strong collaboration and leadership skills
• Experience shaping and influencing go-to-market strategies in complex, multi-stakeholder environments
• A passion for customer advocacy, with a track record of building strong customer communities and executive relationships

Nice to have

• Experience ideally in SaaS, travel management, or enterprise services

Before you apply

• Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes
• You may request a human evaluation without AI assistance by entering your email

About the company

Navan is a travel organization seeking to strengthen customer advocacy and travel consultancy efforts.