Business Travel Consultant II

The role

You will support travelers' needs through chat, call, and email. You will solve issues, provide booking information, and provide feedback to product and engineering teams.

What you will do

• Assist travellers with travel support through chat, call and email
• Maintain supplier, destination and system knowledge
• Analyze customer needs, persona and level of urgency
• Provide information for hotel, flight, car and rail bookings
• Support users with self-service of the Navan platform and app
• Respond to customers within SLA expectations and requirements
• Follow company, customer travel, expense and global compliance procedures
• Provide regular feedback to stakeholders on goals and operating processes
• Participate in team meetings regarding product launches and industry changes
• Adhere to attendance policy and complete assigned training

Required qualifications

• 3+ years of experience in TMC/BT Consultant Role covering air, rail and hotel
• 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level
• IATA accreditation (WWAFT/WAII/BA2)
• Customer Service experience within a contact center or customer facing role
• Confidence in Gmail, Zendesk, Slack and Salesforce
• Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends)
• Ability to multitask
• Empathetic disposition with ability to maintain a professional attitude
• Independent thinker able to use resources to troubleshoot issues
• Skilled communicator with excellent verbal and written communication
• Team player
• Interest in travel with a basic understanding of world geography

About the company

Navan helps travelers focus on being there, not getting there. Their Travel team is central to their mission of powering in-person connections.