Business Travel Consultant (Berlin or Remote) (Geschäftsreiseexperte)

The role

You will support user travel needs by providing assistance via chat, phone, and email. You will solve problems, handle bookings, and provide feedback to product and engineering teams to improve platforms.

What you will do

• Provide first-class travel support via chat, phone, and email
• Update knowledge of providers, destinations, and systems
• Assess customer needs, urgency, and preferences
• Process hotel, flight, car rental, and train bookings
• Advise customers on self-service options on the Navan platform and app
• Respond quickly while adhering to SLA requirements
• Comply with company and customer policies for global compliance
• Provide feedback to stakeholders on progress and key processes
• Participate in team meetings regarding products, suppliers, and industry news
• Maintain presence, complete assigned training, and meet performance metrics

Required qualifications

• At least 5 years experience as a travel consultant with experience in flight, rail, and hotel bookings
• At least 3 years experience with GDS (Sabre, Amadeus or Galileo)
• Fluent German
• Very good English skills
• Experience in a Contact Center or customer-oriented positions
• Proficiency with tools such as Gmail, Zendesk, Slack and Salesforce
• Ability to multitask
• Ability to solve urgent matters quickly
• Ability to work independently to troubleshoot
• Empathetic, professional, and excellent in oral and written communication

About the company

Navan aims to make travel uncomplicated and efficient through continuous innovation. Their Travel Experience Team focuses on supporting traveler needs and improving products.