Business Travel Consultant II

The role

You will support travelers' needs through chat, call, and email. You will solve issues, provide booking information, and provide feedback to product and engineering teams.

What you will do

• Assist travelers with travel support through chats, calls and email.
• Maintain supplier, destination and system knowledge.
• Analyze customer needs, persona and level of urgency.
• Provide information for hotel, flight, car and rail bookings.
• Support users with self-service of the Navan platform and app.
• Respond to customers within SLA expectations and requirements.
• Follow company, customer travel and expense procedures and global compliance procedures.
• Provide regular feedback to stakeholders on goals and operating processes.
• Participate in team meetings regarding product launches and industry changes.
• Adhere to attendance policy and complete assigned training.

Required qualifications

• 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment
• 3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatory
• Experience of local market supplier content and booking practices in both ARC and BSP markets
• In-depth knowledge of complex itineraries, air fares and fare construction calculations including the use of net fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, fo
• Full understanding of travel industry regulations, along with worldwide compliance requirements
• Skilled communicator, proficient in both verbal and written English language

Nice to have

• Experience with NDC, low-cost carriers and third party content aggregators and their booking management practices
• Additional language skills (fluent speaker) outside of English

Before you apply

• Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes
• You may request a human evaluation without AI assistance by entering your email

About the company

Navan helps travelers focus on being there, not getting there. Their mission is to power the in-person connections that move people, ideas and businesses forward.