Enterprise Customer Success Manager

The role

You will be a trusted advisor to strategic customers to ensure they receive maximum value from the platform. You will manage post-sales activity, implement and onboard new customers, and drive adoption and retention.

What you will do

• Manage all post-sales activity for Enterprise customers
• Manage complex integration cycles and relationships with Enterprise customers
• Develop trusted advisor relationships with customer C-suite
• Work with Account Executive counterparts to develop joint success plans
• Assess customer health checks to drive satisfaction, adoption, and retention
• Serve as the voice of the customer and provide internal feedback
• Maintain a deep understanding of the product
• Increase customer retention through regular check-in calls and business reviews
• Work with Product and Engineering on enhancement requests
• Handle escalations and work across teams to resolve issues

Required qualifications

• 5+ years of experience in Enterprise Customer Success Management
• Experience working within the Travel industry
• Excellent project management and organizational skills in a high pressure environment
• Ability to prioritize tasks and initiatives in a fast-paced environment
• Ability to problem-solve
• Attention to detail
• High energy, go-getter with fresh ideas who takes the initiative
• Fluent in French and English

Nice to have

• Bachelor’s degree preferred or similar working experience

Before you apply

• Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes
• You may request a human evaluation without AI assistance by entering your email

About the company

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