Business Travel Consultant - German - Remote

The role

You will provide travel support via chat, calls, and emails. You will handle hotel, flight, car, and rail bookings while providing feedback to product and engineering teams.

What you will do

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices

Required qualifications

• 5+ years as a Travel Consultant covering air, rail, and hotel bookings
• 3+ years with GDS (Sabre, Amadeus, or Galileo)
• Fluency in English and German
• Background in contact center or customer-facing roles
• Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Empathetic, professional, and excellent at communicating verbally and in writing

Before you apply

• Candidates must reside in Portugal for consideration, or willing to relocate
• Please submit all applications in English
• Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes

About the company

Navan's mission is to make travel seamless and empowering. The Travel Experience team is at the heart of this mission.