Manager, Business Operations, Specialty Travel & Events

The role

You will scope, design, and drive high-impact strategic initiatives to support business growth and stability. You will solve complex systems problems and use data to provide actionable recommendations for leadership.

What you will do

• Execute high-impact, 0-to-1 operational initiatives end-to-end.
• Investigate complex, ambiguous problems and develop work plans.
• Identify operational bottlenecks and design scalable processes.
• Synthesize raw business data into actionable recommendations.
• Partner with leadership to balance strategic goals with constraints.
• Communicate progress and manage stakeholder alignment.
• Guide cross-functional teams through process changes.
• Anticipate technical bottlenecks and keep project teams aligned.

Required qualifications

• 4–6 years of experience in business operations, strategy, or a highly strategic cross-functional operations role in a fast-paced environment.
• Proven track record of managing cross-functional relationships and driving results without direct management authority.
• Highly proficient in Excel/Google Sheets.
• Comfortable using SQL to query databases, join tables, and extract insights.
• BA or BS degree (or equivalent practical experience).
• Natural systems thinker.
• Intellectual humility and curiosity.
• Data-driven critical thinker.
• High momentum.
• Collaborative and growth-minded.

Nice to have

• Prior experience in business operations or strategic program management in a high-growth tech environment.
• Experience driving organizational change management alongside system or process rollouts.

Before you apply

• Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes.
• You may request a human evaluation without AI assistance by entering your email.

About the company

The Specialty Travel & Events Business Operations team is built to solve the organization's most critical, emergent challenges across business, product, and operations.