Tripactions
Director, Travel Services
Delhi, IN. Posted a month ago
The role
This person will lead a large travel services team in India. They will drive strategic, operational, and organizational improvements by partnering with senior leadership across GOS and Navan.
What you will do
- Communicate global business updates, context, priorities, and feedback to and from the team.
- Partner with functional and site leaders globally to align service delivery and priorities with business objectives.
- Lead and motivate the GOS organization to deliver an elevated customer experience.
- Inspire, build, and coach a high-caliber leadership team.
- Identify opportunities and implement process improvements using data-driven insights.
- Own the data, metrics, and service model associated with customer support and service delivery.
- Partner with GOS leadership and cross-functional teams to improve the traveler experience.
- Make recommendations to evolve the organization, operating model, and customer experience.
Required qualifications
- 10+ years of senior leadership experience spanning strategic planning, prioritization, program management, and customer service in a fast-paced, high-growth operations environment.
- 5+ years of leadership experience running a service organization in a complex, matrixed environment.
- Proven track record of building and developing high-performing, ambitious teams and delivering measurable business results.
- Ability to build strong relationships across diverse teams, locations, and time zones.
- Strong collaboration and partnership skills.
- Exceptional communication skills.
- Travel industry experience.
- Creative, solutions-oriented, and highly independent.
- Exceptional prioritization skills.
- Demonstrated program and project management experience.
Before you apply
- Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes.
- You may request a human evaluation without AI assistance by entering your email.
About the company
tripactions is the employer. Navan is mentioned as a partner organization.