Director, Travel Services

About the job

This person will report to the Senior Director of the India region and operate at the intersection of business, technology, and innovation. They will lead a large travel services team in India and partner closely with senior leadership across GOS and Navan to drive strategic, operational, and organizational improvements. The role will focus on: - Global Operations & Service strategy — defining and implementing scalable processes, operating models, and change initiatives. - Customer experience — bringing the voice of the customer into broader business decisions and identifying opportunities to improve the experience across Service, Product, and Account Management. - Product and technology…