Senior Vice President, Navan Concierge

The role

You will build and execute a strategy to transform Navan Concierge into a leading lifestyle concierge marketplace. You will own the full P&L and lead the expansion of white-glove services for UHNW individuals and their families.

What you will do

• Own Navan Concierge's full P&L and maintain profitability while scaling.
• Set and execute multi-year business strategy, operating model, and go-to-market plan.
• Develop an investment plan for people, product, technology, supplier, and service capabilities.
• Establish measures for GBV, revenue, profitability, margin, attachment, and service quality.
• Grow Concierge through attachment across Navan's existing client base.
• Define the commercial model including membership structures and service fees.
• Partner with Product and Engineering leaders to shape capabilities.
• Develop supplier and partner strategies for luxury hotels, private aviation, and other categories.
• Set service principles, quality measures, and operating standards.
• Build the team and leadership capacity to double the business in year one.

Required qualifications

• Proven experience building, running and scaling a business or business line with P&L accountability.
• Demonstrated ability to manage revenue, cost, margin and investment trade-offs.
• Deep relationships with top travel advisors, luxury hotel groups, private aviation providers, and destination management companies (DMCs).
• Proven ability to set a multi-year strategy and build an evidence-based investment plan.
• Track record of influencing senior cross-functional peers and leading teams through growth.

About the company

Navan Concierge is a pillar of Navan Signature, a business unit within Navan focused on solving the complex, personal and high-touch needs of clients. Navan Signature includes Premier, Events, and Specialty offerings.