Senior Director, Destination Management, Supply

The role

The Senior Director of Destination Management leads Viator's global destination management team. You will develop strategies to support the operator community and deliver exceptional experiences to travelers.

What you will do

• Own the 3 year destination management strategy and translate it into regional charters and KPIs
• Lead and mentor Regional Managers and design the global destination management organization
• Build and retain top talent and maintain a leadership bench
• Use business data and pacing to steer the business and ensure financial rigor
• Set standards for hypothesis quality and test design using evidence and experimentation
• Oversee the connectivity support team and partner with R&D for enhanced features
• Drive innovation through industry insights and implement AI and automation
• Monitor competitive dynamics, regulatory environments and industry trends
• Align with Supply Sales, Marketing, R&D and Support as an integrator on OKRs
• Partner across Supply and Tripadvisor Experiences

Required qualifications

• 10+ years leading and scaling global teams in market management, account management or a combination, including leading managers of managers
• Extensive experience with two-sided marketplaces
• Deep understanding of supply-side dynamics, technologies and operator communities
• Track record of setting multi-year strategy and turning it into goals, KPIs and results
• Data-driven operational leadership with a strong bias for action
• Experience defining and enforcing quality standards across a catalog or supplier base
• Proven history of using AI and technology to improve business outcomes
• Strong commercial and financial acumen
• Advanced negotiation and relationship management skills

Nice to have

• Experience in travel

Benefits

• Competitive compensation packages including base salary and annual bonuses
• Work your way flexibility
• Flexible schedule
• Donation matching
• Tuition assistance
• Lifestyle benefit
• Travel perks
• Employee assistance program
• Health benefits
• Generous referral scheme

About the company

The Tripadvisor Group connects people to experiences worth sharing. Its subsidiaries include Tripadvisor, Viator, and TheFork.