Customer Success Manager, Growth, EMEA

The role

You will guide a high-volume book of eCommerce brands through the full onboarding lifecycle. You will act as a scaled, data-driven consultant using shared inbox, live chat, and office hours models.

What you will do

• Own an active book of onboardings end-to-end.
• Run structured kickoff calls to map tech stacks, stakeholders, and goals.
• Guide customers through Triple Pixel installation in Shopify.
• Configure and validate UTM and tracking parameters.
• Connect and troubleshoot core integrations like Meta, Google Ads, TikTok, Klaviyo, Google Sheets, and Slack.
• Walk customers through Summary and Attribution dashboards.
• Manage onboarding and success pipelines in HubSpot.
• Collaborate with Sales on unresponsive customers and Support on technical escalations.
• Manage a high-volume, scaled customer portfolio.
• Proactively identify churn risk and drive expansion through upsell opportunities.

Required qualifications

• Experience supporting customers in the eCommerce or marketing technology space.
• Demonstrated comfort with technical setup and configuration.
• High-volume customer success, customer support, or SDR experience.
• Superb written and verbal communication skills.
• Strong organizational skills.
• A natural sense of ownership.
• Positive, high-energy, service-oriented mindset.
• Comfort driving negotiation and renewal conversations to positive outcomes.
• Thrives in collaborative team environments.

Nice to have

• Familiarity with the eCommerce marketing stack — Meta Ads, Google Ads, TikTok, Klaviyo, Shopify, UTM tracking

About the company

Triple Whale is the AI operating system built for modern commerce. It helps brands turn complex data into actions to grow profit.