Customer Success Manager, EMEA (French-speaking)

The role

You will own relationships with Enterprise and Mid-Market clients and lead their programme strategy. You will act as a consultant advising on marketing strategy, best practices, and feature functionality for the French market.

What you will do

• Collaborate with Sales, Solutions Architects, and Support to provide client value and grow revenue.
• Perform revenue and renewal forecasting.
• Implement tailored success plans based on customer goals.
• Drive executive level relationships and identify product expansion opportunities.
• Manage client relationships through goal-setting, value delivery, account growth, and renewals.
• Deliver a consultant perspective by creating customized success plans.
• Maintain a deep understanding of products and the marketing landscape.
• Lead and present at client meetings in-person and via video conference.
• Analyse customer usage to form forecasts and manage renewal pipeline risk.
• Translate customer feedback into specific product requirements.

Required qualifications

• Professional proficiency in spoken and written French and English is essential
• Previous experience servicing customers in the ecomm space is a MUST
• Ability to thrive in a dynamic, fast paced startup environment
• Superb written and verbal communication skills
• Flexible, embraces change and new responsibilities
• Excellent computer skills and tech savvy
• Service-oriented, passionate about providing top notch service to our clients
• Detail-oriented, capable of handling multiple responsibilities at once
• Positive attitude, empathy, and high energy
• Thrives in a collaborative team environment

Nice to have

• highly preferred from a SaaS environment

About the company

Triple Whale is an intelligence platform that helps ecommerce brands understand their business using data and AI. More than 65,000 brands trust Triple Whale to grow faster with fewer resources.