Success Manager - Partner Insights & Enablement

The role

The Customer Success Manager will own strategic customer relationships with healthcare systems, life sciences organizations, and research partners. This person will help customers translate complex clinical questions into successful real-world data and evidence workflows.

What you will do

• Own a portfolio of Truveta customer relationships across onboarding, adoption, research execution, renewal readiness, and expansion.
• Develop success plans, establish measurable outcomes, and ensure customers realize sustained value.
• Guide customers through research and analytics workflows.
• Translate customer goals, clinical workflows, and research questions into clear requirements, action plans, and deliverables.
• Coordinate across product, research, engineering, commercial, and support teams.
• Manage customer education, enablement, training, and stakeholder and executive-ready communications.
• Summarize research findings, product capabilities, risks, and recommendations in reports and presentations.
• Build trusted relationships with clinical, operational, informatics, analytics, and research stakeholders.
• Identify opportunities to deepen product adoption and expand customer impact.
• Proactively identify delivery, workflow, or adoption risks and develop practical recommendations.

Required qualifications

• 4+ years of experience working in a field which developed exposure to and understanding of electronic medical record (EMR) data, real-world data (RWD), real world evidence (RWE), public health researc
• 2+ years of experience in customer success, account management, consulting, ideally with a focus on life science or healthcare analytics customers.
• Demonstrated experience with public health research, epidemiology, outcomes research, health services research, real-world data (RWD), real-world evidence (RWE), or clinical research.
• Strong project and stakeholder management skills.
• Excellent written and verbal communication skills.
• Ability to work independently, take ownership of deliverables, navigate ambiguity, and manage multiple customer priorities simultaneously.
• Proactive, solutions-oriented mindset with strong judgment, attention to detail, and a commitment to timely, high-quality execution.
• High degree of professionalism, curiosity, empathy, and enthusiasm for Truveta's mission of Saving Lives with Data.

Nice to have

• Direct experience working at an EMR vendor, or substantial experience implementing, supporting, or advising customers on Epic or Cerner platforms and workflows
• Bachelor's or master's degree in public health, epidemiology, health services research, biomedical informatics, biostatistics, health economics, or another quantitative or health-related discipline.
• Experience supporting health systems, life sciences organizations, academic researchers, or government/public health customers using clinical data for research, quality improvement, or evidence genera
• Experience with clinical data models, EHR workflows, interoperability, population health, registries, analytics, or clinical informatics.
• Experience with statistical analysis or querying tools such as SQL, R, Python, or similar technologies.

Benefits

• Great benefits package
• Comprehensive benefits with strong medical, dental and vision insurance plans
• 401K plan
• Professional development & training opportunities for continuous learning
• Work/life autonomy via flexible work hours and flexible paid time off
• Generous parental leave
• Regular team activities (virtual and in-person)

About the company

Truveta transforms healthcare into intelligence. Built with and owned by US health systems, Truveta powers breakthrough discoveries, auditable data fit for regulatory submissions, and AI that improves patient care.