Operations Associate

About the job

ABOUT ROCKET MONEY🔮 Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey. Please note: The schedule for this role is Tuesday - Saturday (9am - 5pm in Central Time Zone) ABOUT THE ROLE 🤹‍♀️ - Handle inbound chat and email inquiries from members, delivering clear, empathetic, and solutions-focused support - Develop, maintain and execute processes that provide key services to users across chat and email channels - Prioritize multiple queues and manage daily…