Business Operations Manager - Deposit Products

The role

The Business Operations Manager will own and scale business operations for existing and new deposit products. This role acts as the connective tissue between product, customer support, legal, compliance, fraud, and marketing.

What you will do

• Own day-to-day business operations for FBO, HYSA and new features
• Monitor product health, risks, and operational KPIs
• Translate business goals into operational plans
• Serve as the primary operational point of contact for bank partners, processors, and internal stakeholders
• Shepherd partner relationships and run partner meetings
• Build and refine procedures across escheatment, compliance, customer support, and exception handling
• Perform root cause analysis for operational issues and data anomalies
• Craft clear documentation including procedures, decision proposals, and project plans
• Align cross-functional teams around decisions, timelines, and risks
• Present insights and recommendations to leadership

Required qualifications

• 4+ years of experience in Business Operations, Strategy, Product Operations, or a highly cross-functional operational role
• Exceptional communicator
• Strong project manager
• Comfortable with data analysis and turning metrics into decisions (Looker, pivot tables)
• Proven ability to work with partners, vendors, and technical and non-technical stakeholders

Nice to have

• Experience in regulated fintech
• Experience launching and scaling deposit products at a fintech

Benefits

• Health, Dental & Vision Plans
• Life Insurance
• Long/Short Term Disability
• Competitive Pay
• 401k Matching
• Team Member Stock Purchasing Program (TMSPP)
• Learning & Development Opportunities
• Tuition Reimbursement
• Unlimited PTO
• Daily Lunch, Snacks & Coffee (in-office only)
• Commuter benefits (in-office only)

About the company

Rocket Money helps members understand and optimize their financial lives and grow their money through consumer-friendly savings products.